- AUTHENTIC 15" (38 cm) paella pan made in Spain.
- HIGH-QUALITY Carbon steel (aka polished steel, or acero pulido) construction. Ideal for paella since it conducts heat quickly and evenly. Carbon steel is the traditional material for paella, and some paella devotees feel that it enhances flavor. The handles are made of steel and painted red.
- DURABLE. Pan is thin but quite rigid with a hammered dimpled bottom.
- Ideal for serving 3 to 5 people.
- Safe for use on stovetop, oven, or grill.
- As with any raw steel pan, it requires some care: you must dry the pan right after washing it and then rub the inside with a little vegetable oil to prevent rusting
- If the pan does rust, a few passes with steel wool takes it right off.
- The pan comes with an informative pamphlet that contains two recipes, tips for perfect paella, and care instructions.
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FREE SHIPPING: Standard 5 to 8-day shipping
ORDER PROCESSING TIME: 1 business day (24 hours)
We accept returns on orders that have been received 30 days ago or less.
If you are not 100% satisfied with the product you receive from us, please contact us to arrange a return and full refund. A customer service agent will contact you within 24 working hours to attempt to fix the problem with the product (if you'd like) or arrange for an immediate return.
If a product is found to be defective, we will cover the cost of the return shipping.
If a return is required for some other reason (accidental purchase, wrong size product ordered) than return shipping will be the responsibility of the customer. Orders of this nature will be refunded when the product has been received by our warehouse staff in sellable condition.
What you should do if you want to return a product you purchased: Contact us to arrange a return. We'll get back to you within 24 hours.
Under what circumstances we offer returns and refunds: If you're unhappy with any of of our products for any reason, contact us so we can arrange a return for the item.
For any items found to be defective, ICO will cover the cost of return shipping. In cases where the item is no longer wanted, the customer is expected to pay for the return shipping cost to our warehouse in Florida.
Timeframe in which we accept returns: we'll accept returns up to 30 days after you've received your purchase. If you discover the item is defective after 30 days, contact us and we'll arrange service or replacement parts to be sent to you.
When will I receive my refund? Your refund will be sent to you via your original payment method within 5 days of us receiving your returned product.